By booking a retreat package with us you engage in our service and agree to be bound by the following terms and conditions. These terms apply to all guests, not depending on the channel of the booking.
Payment and cancellations
PAYMENT
We ask for a downpayment to block the dates for you. This downpayment is in general 50% of the total but can vary depending on your booking.
The remaining amount needs to be paid at your arrival in cash (MXN). Keep in mind that the ATM’s available in the area are far from the place and may not work at all times. We do not offer card payments.
If you cannot arrive for any reason on the day of the check in, let us know in advance and also about the new planned date of arrival. The same principle applies if you want to end your stay before the booked date. A discount can only be given for services that you couldn’t use, because you weren’t here, the price of the accommodation will have to be paid in full for all booked nights. That means if you cancel part of your booking, the part of the payment for the accommodation needs to be paid in full to be able to stay here the other days as well.
We will try to find someone else to rent the space, and if another booking is made, we can offer a 50% store credit of the part of payment that is for the accomodation that the other guest makes to take over the space that you rented.
No show: If you do not inform us on the day of the arrival, Barbarenas has the right to open the habitation for other reservations, and if another reservation happens for that room to cancel the booking. In this case, no refund can be given, but 50% of the payment for the room of the other guest will be given as store credit.
CANCELATION
Payments are not refundable, however, some percentage can be taken as store credit for future stays.
Up to 60 days before – 100% store credit
Up to 30 days before – 75% store credit
Up to 15 days before – 50% store credit
Up to 8 days before – 25% store credit
In the unlikely event that Barbarenas needs to cancel a full refund will be given.
STANDARD TERMS AND CONDITIONS
Check in is at 15:00 hrs and Check out at 11:00
Early check-in and late check-out are subject to availability.
Our little oasis was built around surrounding beautiful flora, therefore there can be some mosquitoes around, we recommend you bring some bug spray.
WIFI – we have a Starlink antenna on site which is the most reliable around the area, however due to weather conditions wifi signal can be on and off.
Barbarenas reserves the right to change the weekly activities schedule if necessary due to any unforeseen circumstances such as but not limited to staff illness, weather, or property maintenance.
Surf lessons and massages can be rescheduled with 15 hours anticipation, no shows will derive in lessons lost, extra lessons can be added for an additional price with the same policy.
Please be understanding that Puerto Escondido, as well as Barbarenas
is on constant development so there will be some construction noise.
Check-in is at 3pm. Check Out is at 11am.
Late Check-Out and Early Check-In are available upon request and depending on availability. The common area can be used after the Check-Out and before the Check-In as well.
A non confirmed Late Check-Out will result in a late Check out fee of the half of the daily rental price.
Holistic/medicine ceremonies. The shaman or facilitator reserves the right to deny entrance to any ceremony for the protection and integrity of the group.
FOR BOOKINGS PLEASE CONTACT US ON WHATSAPP +52 1 954 161 5332